Website policy

Terms & Conditions

Last updated: September 9, 2026

Menu & prices

Menu items, prices, availability and photos are for website presentation and may change. Please confirm current price and availability before payment.

Orders

Website orders are sent to WhatsApp for confirmation. An order is not considered confirmed until Cozy Cup responds and confirms the details.

Delivery

Delivery area, delivery charges and estimated time depend on the current service area and order. These details should be confirmed on WhatsApp.

Custom requests

Special instructions are subject to ingredient availability and preparation capacity.

Website use

Do not submit false, abusive or unlawful information through the website forms.